Purchasing
All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the “Add” button shown on each product page. When you are finished placing your order and have clicked the “Submit” button, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we’ve accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order’s data is not accessible via internet. We keep this data in confidence according to our privacy policy.
Colors
We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate. There may be slight variations in color of the printed fabric due to different inks and dye lots
Prices & Payment
All prices are in Indian Rupees (INR) and include VAT of 10%. Delivery charges are not included in the prices quoted. We accept payment by Visa, MasterCard, American Express and Bankcard. We also accept net banking transfers.
Returns Policy
SHAMA offers a 7-day return policy on products that are ‘Damaged in Transit’ or ‘Incorrectly Shipped’. Details of our ‘Damaged in Transit’ and ‘Incorrectly Shipped’ policies are provided in this document.
Transit Policy for Damaged Products
In the event that you receive a product that appears to have been ‘Damaged in Transit’ that is, damaged in transit from SHAMA to you, you should notify SHAMA immediately.
For products which are determined by SHAMA to be damaged in transit, a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you.
Please note that events such as willful damage, misuse, unauthorized repair or tampering with a product may prevent a product being accepted for return.
Incorrectly Shipped Product
In the event that you receive a product that is different to the one ordered (‘Incorrectly Shipped Product’) you should notify SHAMA immediately upon receipt of the product. For all ‘Incorrectly Shipped Products’. We will resend your order as soon as possible and inform you of how to return the incorrect order to us, at no additional delivery charge to you.
Domestic orders
SHAMA use delivery service. All Purchases are sent registered and will require a signature to accept delivery. If you won’t be home at time of delivery and would like your order left on your doorstep please write us a note in the shipping instructions or email us info@shamaliving.in
If no one is at the specified address at time of delivery your purchase will be returned to your local branches and a notice will be left in your letter box for you to collect at your convenience.
Delivery will take between 1 to 7 working days subject to stock availability.
You will be notified via email or phone if there is a delay with regards to your order.
International orders
SHAMA delivers to most destinations around the world. Orders placed outside India may be subject to the relevant taxes and duties applicable to the jurisdiction from which the order was placed.
Delivery
Delivery Policy
After ordering online, you will receive an email confirmation containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via our logistics partners within 1 to 7 working days; however if goods are unavailable delivery will take a little longer and will inform you by mail/phone of the status.
Delivery Costs
The delivery costs vary on weight and dimension. We will always strive to use the most cost effective way of delivering your goods. If you wish to query a delivery please contact us at info@shamaliving.in.
Returns Policy
At SHAMA, we stand behind the quality of our product and we make things right if you are not satisfied with your purchase. Our shipments are carefully inspected before being sent, but in the event you are not satisfied with your purchase simply follow the instructions below.
Unfulfilled Orders
With orders that cannot be fulfilled you will be notified with regards to when the order will be fulfilled subject to the availability of the product/s purchased. Alternative products will be suggested to substitute the product in question. Alternatively a full refund will be available as an option.
Returns and Exchanges
Returns must be arranged and pre-authorized and Pending inspection, a refund, credit or Exchange will be issued to you for the value of the item. We do not accept returns based on change of mind. If you receive a product in good condition and working order then a return cannot be arranged as a result of not liking the product.
You must provide a “proof of purchase” being either an invoice, bank statement, email confirmation from SHAMA.
You may only return an item purchased by mail to Address
Please keep original packaging as refunds, replacements and exchanges will only be valid if you have the original packaging of the item you have either purchased.
Time Frame to claim damaged goods for returns or refunds
We can only accept a claim for damaged goods received within 14 days of receiving the goods.
Privacy Policy
SHAMA regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all www.shamaliving.in all users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact SHAMA info@shamaliving.in
Collection of Information
In order to use the SHAMA website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by SHAMA is collected via correspondence from you or your company. This may be via the telephone, Email, mail, or directly through our website.
Use of Collection Information
Any details collected from SHAMA customers is required in order to provide you with our products and/or services, and a high level of customer service.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at info@shamaliving.in
Newsletter / E-card Subscribers
SHAMA sends by email Newsletters to those who subscribe to the service. The Newsletters contain the latest product information, news and promotional offers. If you would like to subscribe or unsubscribe please email info@shamaliving.in Access to Collected Information.
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at info@shamaliving.in
Orders
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Third Parties
SHAMA may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose
SHAMA does not share any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links
Links on the SHAMA site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.shamaliving.in
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.
Customer Service
If you require assistance or have any questions relating to a product on our website please call +91 99 52 55 77 33 or send us an email to info@shamaliving.in
If you would to like check the progress of an order please send an email to info@shamaliving.in and include your invoice number.
Customer Service Phone Hours
Monday to Friday 9:30am to 5:30pm
Saturday, Sunday and Public Holidays CLOSED
